Elegance Comfort Pointed Toe Ballet Timeless Style Flats Classic Solid

1. Everyday Elegance: These ballet flats exude an aura of everyday elegance, effortlessly enhancing your style with their refined simplicity. Whether you're running errands or attending a casual gathering, these shoes add a touch of sophistication to any outfit.

2. Comfort Pointed Toe Ballet: Designed for comfort without compromising style, these flats feature a pointed toe ballet silhouette that elongates the legs and adds a graceful charm to your look. Enjoy the comfort of ballet flats with the added sophistication of pointed toes.

3. Timeless Style: With their classic design, these flats boast timeless style that transcends trends. Their versatility allows them to seamlessly transition from day to night, making them a staple in any wardrobe for years to come.

4. Flats Classic Solid: Crafted in solid colors, these flats offer a classic and versatile option for your everyday wear. Whether you opt for timeless black, chic nude, or understated gray, these flats effortlessly complement any ensemble, adding a polished finish to your look.

At Gohand, we prioritize a seamless and efficient shipping process to ensure that your flats are delivered promptly and in pristine condition. Here are the key details of our Shipping Policy:

Order Processing Time:

We endeavor to prepare and dispatch your orders within 1-2 business days (excluding weekends and holidays) from the time of purchase. Our dedicated fulfillment team meticulously handles each item to ensure it's packed securely and ready for shipment.

Shipping Options:

• Standard Shipping: Our standard shipping method typically delivers orders within 5-7 business days. This service is provided at no additional cost to our customers.
• Expedited Shipping: For those seeking faster delivery, we offer expedited shipping options with delivery times ranging from 3-5 business days, available for a fee of $4.99 USD.

Order Tracking:

Upon processing and shipping your order, you will receive a confirmation email containing tracking information. This enables you to monitor the status of your shipment and accurately estimate its arrival time.

Peak Season Considerations:

During peak seasons or periods of high demand, such as holidays and promotional events, slight delays in shipping times may occur. We appreciate your patience and understanding during these times, and please be assured that we are working diligently to ensure timely deliveries.

Shipping Restrictions:

While we strive to accommodate all customers, please note that we are unable to deliver to certain locations. Additionally, shipping to multiple addresses within a single order is currently not supported.

Tax Policy:

At Gohand, we believe in transparency and simplicity. Therefore, we do not impose any additional taxes or hidden fees on our customers. The price you see at checkout is the final price you'll pay.

Customer Support:

Your satisfaction is paramount to us. If you encounter any issues or delays with your shipment, our friendly and knowledgeable customer support team is available to assist you. Simply reach out to us at support@gohand.store, and we'll promptly address any concerns or inquiries you may have.

Thank you for choosing Gohand for your footwear needs. We're dedicated to providing you with reliable, high-quality products, and exceptional service every step of the way.

At Gohand, we prioritize your satisfaction above all else, and we are committed to ensuring a seamless and stress free experience with every purchase. If you find yourself not completely satisfied with your order, our comprehensive Returns and Refunds Policy will be tailored to meet your needs. Here's how it works:

Initiate a Return:

To begin the return process, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.

Refund Process:

Our refund process is simple and efficient. Upon receipt and inspection of the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. For quick processing, we recommend providing visual evidence such as photos or videos showing any defects or damage for a quick resolution.

Steps to Initiate Refund:

Please contact our customer service team at support@gohand.store to begin the return process. Provide the reason for return along with your order number. Wait for instructions on the return shipping address. Once we receive and verify your return (usually within 72 hours), you will receive a confirmation email. Refunds, if any, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.

Insurance Scenarios:

• Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
• Defective Product: In case the product is defective, please provide a clear picture of the defect to support@gohand.store. We will arrange a return label, and upon inspection, we will issue a full refund.
• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offer a replacement, or refund accordingly.
• Wrong Product: In case the product sent to you is of the wrong model, please provide a clear image of the wrong product to support@gohand.store. We will check and refund the full corresponding amount.
• Wrong Size: If you receive the wrong size, email us at support@gohand.store for further instructions. We'll provide a return label, and upon receiving the item, we'll dispatch the correct size or issue a refund.
• Product Does Not Arrive: Please contact us immediately if your product is past the expected delivery date and you have not received any notification from us about late delivery. We will resolve and fix your situation immediately and refund your entire amount.

Cancellation Policy:

If you want to cancel your order after we have confirmed your order, please contact support@gohand.store. We will resolve it, and you will not incur any loss from the cancellation. You can cancel your order without any costs.

For any questions or concerns regarding returns and refunds, our dedicated customer service team is available at support@gohand.store.

Thank you for choosing Gohand for your footwear needs. Your trust is invaluable to us, and we eagerly look forward to providing you with exceptional service!